11-08-2022 07:27 PM
Hoping someone can help!!
TLDR: I was scammed by someone pretending to be from EE. I called EE right after so they are aware. Now my account has been closed and I can’t phone EE to sort it out as I don’t have a network.
How am I meant to contact EE to fix this when I can’t call them as they’ve removed my network?
Also, could it be a data breach as the scam called knew I was a customer for EE?
The scam was pretty good, they were able to email me from the EE email and send me texts from the number. When I rang back customer service to check, they said it had been a scam! All so weird.
11-08-2022 07:48 PM
Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.
11-08-2022 10:00 PM
It’s not a data breach as you can input a number on a few websites to find out what network that number is on.
11-08-2022 10:09 PM
Hi, the issue is I now don’t have a phone provider, therefore I can’t make any calls at all. I’ve tried to call the number above
11-08-2022 10:10 PM
Try calling CS on that no. on Skype over WiFi. It should be free.
11-08-2022 10:12 PM
Hi @Lauren1403
you will need to call the number from a alternative phone the number is free from any mobile or landline.