Scammed by fake caller and EE closed my account??

[Lauren1403]

Hoping someone can help!!

TLDR: I was scammed by someone pretending to be from EE. I called EE right after so they are aware. Now my account has been closed and I can’t phone EE to sort it out as I don’t have a network. 

How am I meant to contact EE to fix this when I can’t call them as they’ve removed my network? 
Also, could it be a data breach as the scam called knew I was a customer for EE?

The scam was pretty good, they were able to email me from the EE email and send me texts from the number. When I rang back customer service to check, they said it had been a scam! All so weird. 

[XRaySpeX]

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

[Chris_B]

It’s not a data breach as you can input a number on a few websites to find out what network that number is on. 

[Lauren1403]

Hi, the issue is I now don’t have a phone provider, therefore I can’t make any calls at all. I’ve tried to call the number above 

[XRaySpeX]

Try calling CS on that no. on Skype over WiFi. It should be free.

[Profile closed]

Hi @Lauren1403 

you will need to call the number from a alternative phone the number is free from any mobile or landline.