I had a plan that was giving me 3 extras out of many options and unlimited calls, texts and data. Along with 30% discount I was paying £32.90 pm. Their salesman on the phone told me, a few months later, that if I’d switch my broadband from Vodafone to EE as well, he’ll reduce my monthly payment to £28 and still keep all the extras. I went with it just to find out that I can now have only one extra and the roaming which is incorporated in the plan. So I’m -1 extra which is the TNT and discovery+ that costs over £15 to past it myself. Therefore, I’m clearly losing and they lied on the recorded phone call, as I specifically asked multiple times if I’ll keep my extras and they said yes. They have told be that they’ll listen to the call over a week ago and after calling them and spending over 20 hours on the phone with different random costumer service people who have no clue, I’ve still not sorted it out. At this point I’d even go back to my previous plan and just accept that they lied but they are so incompetent that they can’t even do that. I’m can’t express how infuriating this situation is. They said they’d call me today between 8-8.15 AM and they didn’t. I called twice and no one was able to do anything at all. Is there anything I can do about these scammers? Like a legal authority that oversees them? Thank you!
