Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13840 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24546 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48964 Views
  • 55 replies
  • 13 Helpful

Price increase 2024

EE - I would like to know why you will be increasing prices by a further 3.9% ON TOP OF the 7.9% CPI from April 2024??  

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Upgraded contract but new plan not updated

I have recently upgraded my phone from Iphone 14 max to the samsung 24 ultra and received the phone last week.i have sent the iphone back but my plan has not been updated yet and my old iPhone plan is still showing.RegardsRichard

Resolved! Deducted higher amount from contract

HelloMy contract of mobile package was 23£ and i bought watch the instalment was setted as 34£ now you people have deducted 81.52£ from my account.This is ridiculous how you can deduct this amount. Total amount is 57£ so please chexk your system amd ...

Beaodband conteact ending

I am trying to find out when my broadband contract ends.Ir is difficult to me to talk during work hours.can I email someone about this as I am likely to not renew my contract.

beytelln by Investigator
  • 337 Views
  • 3 replies
  • 4 Helpful

Problems about outstanding balance

When I changed my PAY AS YOU GO account to PAY MONTHLY account through calling EE, the EE team told me that I can cancel that fro free in 14 days. I did cancel the contract in 7 days by calling EE again. So the thing should be done.But after that I c...