Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59487 Views
  • 69 replies
  • 14 Helpful

Resolved! Over charged

So I decided to change to sim only contract to save some money when I was due for an upgrade in September this year.i was originally paying £80 for my phone contact and then I was offered a sim only deal at £14 a month which I took out and signed all...

Teek2024 by Visitor
  • 470 Views
  • 1 replies
  • 1 Helpful

Will I have two payments when I upgrade my contract?

My direct debit for my contract comes out on the 1st of every month. My contract ran out in October and I have been rolling until I renewed my contract yesterday (5th December). Will two payments be taken from my account this month? I have already pa...

Scammed by EE and still not sorted out

I had a plan that was giving me 3 extras out of many options and unlimited calls, texts and data. Along with 30% discount I was paying £32.90 pm. Their salesman on the phone told me, a few months later, that if I’d switch my broadband from Vodafone t...

Resolved! Changing to sim only

Hi, I currently am with EE on a contract that is due to end 31st December. However, I have decided to go on a sim only deal. Do I need to inform them I am no longer continuing my contract? But I am staying with them on a new sim only