Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16252 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26287 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54476 Views
  • 69 replies
  • 14 Helpful

Resolved! Roaming package not working

My wife and I paid £25 each for a Roaming Package to cover our month in Kansas.  We were told by EE that it would enable us to phone UK numbers (including each other) and call local Kansas numbers within our package, i.e. at no extra cost.  But EE is...

AndyM13 by Explorer
  • 561 Views
  • 6 replies
  • 4 Helpful

Resolved! Cancel sim

Hello, I’m looking into getting a new sim in my name and wondering how do I go about canceling the sim I have currently as an ex step parent pays for the sim and want to cut off all ties 

MiniS67 by Explorer
  • 1616 Views
  • 7 replies
  • 4 Helpful

Early Upgrade Charge Scam

I purchased an iPhone 15 Pro Max last December in an EE store and got what I though was a decent deal for the Full Works package with Early Upgrade option. I was sold this package under the guise that I would be able to upgrade the phone anytime (suc...

Sastran0 by Explorer
  • 1132 Views
  • 5 replies
  • 2 Helpful

Payment

I’ve had a txt saying the usual about my payments due . But it’s saying it wasn’t successful. I haven’t changed anything card etc . It sends me to pay with another card !could this be a scam ?

Lisamon by Visitor
  • 295 Views
  • 1 replies
  • 0 Helpful

A question about upgrading

Just a question something I have noticed so my current contract which I have had for 7 years now is obviously due an upgrade however If I do the contract through my own account I can use a flexpay and put down £200 making the contract £59 a month but...

Ollie92 by Investigator
  • 688 Views
  • 4 replies
  • 2 Helpful