Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I have no idea how they've won best network for 11 years

I've been with EE for several years and the customer service has absolutely tanked in the past couple of years. My contract was up yesterday and I've been trying to switch to SIM only with them for TWO MONTHS.Initially, I was given incorrect prices a...

I terminated my contract with EE

Hello all,my contract with EE expired on the 13th of Sept but EE still removed a full month deduction,how I get my balance please.

Resolved! Hardship

Does anyone know if EE helps with your bill as I have just been diagnosed with Cancer and have stopped working, I have asked them to reduce my monthly contract since (1997) all they say is you’ve still not finished your contract so no help whatsoever...

Resolved! Why are they so expensive?

I've been trying to upgrade but the cheapest contracts are more than double all the other providers. Can't believe that there aren't any contracts under £20 anymore! It's for my daughter so I don't want to spend a fortune but it looks like shes goi...

Trying to pay my bill

Change plan

How can I change my plan if it’s too expensive?

Want to PAYE bills

How king left on my contract

Resolved! Billing

How do I pay my bill

Waiting engineer

Hi,I’ve signed a contract for EE broadband, and I’m still waiting for an engineer to come.Could you please let me know what the usual waiting time is? I haven’t had any communication from EE or an Openreach engineer yet.Thank you.