Data

Kayjaybills · ‎02-02-2026

Why can I not get on gambling sites since November unless on WiFi have already phoned and was told it was sorted but it’s not am on pay as you go

Rach_H · ‎03-02-2026

Hi @Kayjaybills,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. If this is happening on every site then it sounds like your content lock may still be active, so I'd recommend giving our team another call, and they will be able to take a look into this, and get you sorted moving forward.

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Northerner · ‎03-02-2026

Hi @Kayjaybills

Either becase of the Online Safety Act or becase you still have the lock in place.

https://community.ee.co.uk/t5/Security/How-do-i-remove-content-lock-im-on-pay-as-you-go/td-p/1206952

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Rach_H · ‎03-02-2026

Hi @Kayjaybills,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. If this is happening on every site then it sounds like your content lock may still be active, so I'd recommend giving our team another call, and they will be able to take a look into this, and get you sorted moving forward.