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Returning phone with broken screen

Nvthan
Visitor

My screen is broken and I wish to trade in the phone to get a new phone - I've tried to factory reset the device through Google however it says I need to be connected to the Internet for the reset to work - it said it'll start the next time it connects, however I'm unable to connect as my screen doesn't work - I've tried to do it blind with no luck.

Will EE accept this phone as a trade in if I'm unable myself to access the Internet on the phone to begin the wipe? Cheers.

@BillGates

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Hi @Nvthan

Thanks for coming here. 

What handset do you currently have?

You can get a quote HERE once you enter your phone details and condition. 

Katie

View solution in original post

1 REPLY 1
Katie_B
EE Community Support Team

Hi @Nvthan

Thanks for coming here. 

What handset do you currently have?

You can get a quote HERE once you enter your phone details and condition. 

Katie