Insurence phone exchange delivery missed

[Adam_russell]

Evening. I put in an insurence claim for my Samsung  S23 yesterday night with the delivery day being tomorrow, the 17th. I was emailed saying DPD would email me with a time for delivery. I got no email from DPD confirming the time and they turned up today wehen i wasnt home.

The insurence claim summary was i cant use my phone because the screen is broken therfore it is a shock to me if they Text me about the delivery instead of email.

Im stuck as to what to do. I cant ring up as were i am i live by myselfe and cant call EE. Do i put in the insurence claim again ?

[Northerner]

Hi @Adam_russell 

You can check the DPD website. 

You'll need to contact your insurers again or maybe go into store. 

Thanks 

[Ali_A · Accepted solution]

Hi @Adam_russell 

If you are not in at the time of the swap, the courier will post a card through your door to let you know they visited. You can then rearrange your swap on the DPD website.

Please have a look at our What happens if I'm not home when DPD try to deliver? on our How insurance replacement devices are delivered page for more information. 

Ali