Request to remove Cifas marker - Victim of impersonation

[Vaish1]

Hi @creditteam at EE -  Need urgent help

EE had put me on incorrect default for four years and didn’t notify me via email or phone which I later got to know via credit report in Jan 2026. Thanks to EE as they investigated this and found out I was a victim of fraud and removed default in April 2024. However in order to protect me from further frauds they have a put a cifas marker on my credit with subject victim of impersonation. This is affecting me financially as I m unable to get a credit card or open a bank account as most bank systems automatically reject my application. I have a family emergency and I need take loan.  I request you urgently remove my cifas marker!! You would have received email with subject line Request to remove Cifas Marker - **VERY URGENT** to [email protected] team on 27 May 2026. Please look into it ASAP. I am unable to the team via call

Regards,

Vaishnavi

[XRaySpeX · Accepted solution]

This is not the CR team but a user discussion forum can have no access to your specific account. You need to continue using the email addy or sending a letter as per Credit files explained

[Northerner]

Hi @Vaish1 

That marker is to protect you and shouldn't impact your ability to obtain services if your identity is validated  and of course you are eligible for the services you have applied for. It does not impact your credit score. 

As @XRaySpeX you'll need to follow the instructions in the link but even if removed today it will still show until all agencies have updated their files, or you might need to apply to have them correct your file. 

Thanks 

[Vaish1]

Thanks all - This issue is resolved now

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[gavin94]

Hi, how did you resolve this?

[Peter_W]

Welcome to the Community, @gavin94 

Have you had the chance to check out the advice above around sending our credit file queries team an email?

You can also find more details on how we use and manage your credit file here:

Credit Files Explained | Billing and Payments Help | EE

Peter

[Ognimod77]

Kindlly remove my billing acount it  will affect my credit score

[XRaySpeX]

@Ognimod77 : You'll need to call CS to give your 30-days notice to cancel your contract. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term.