Request for Refund of £100 Deposit Paid in December

[Seowon]

Dear EE Customer Support Team,

I am writing to formally request a refund of a £100 payment I made when I started my EE SIM in December.

At the time of purchase, I was clearly informed that this £100 was a deposit and that it would be refunded after a few months. However, despite sufficient time having passed, I have not received this refund, nor was I informed of any additional conditions required for it.

I would appreciate it if you could:

• Confirm the nature of this £100 payment (deposit or advance payment), and

• Arrange the refund as soon as possible.

If this matter cannot be resolved promptly, I would like this email to be treated as a formal complaint.

I look forward to your response.

[XRaySpeX]

@Seowon : This user discussion group is not EE CS & so does not make or take payments. You need to make your request by calling CS.

[Michael_D · Accepted solution]

Hi @Seowon 

Welcome to the community.

If you have paid a deposit, it would usually be returned when there is a good payment history on the account, but this would be automatically done.

As @XRaySpeX mentioned, we don't have account access here, so if you would like to discuss the deposit, or make a complaint, you would need to give our customer service guides. 

Michael

[Seowon]

I have had consistent on-time payments since December.

Can you confirm whether my account meets the “good payment history” condition and when the £100 deposit will be refunded?

[Leanne_T]

Hi @Seowon 

We have no account access on the community to look into your payment history and the deposit, you would need to call us on 150. The team will be happy to check this for you. 

Leanne.