Renewed my Mobile and Landline contract, now niether work
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
20-06-2023 05:38 PM
A few days a go I renewed my mobile contract EE and my BT landline, now I have no mobile or landline service
I can't contact BT or EE as my phones don't work.
What the hell have they done to my service.
Any suggestions please?
Pete
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-06-2023 08:01 AM
Hi @Technomage,
Welcome to the EE Community. 🙂
Were you switching both your mobile phone and broadband from BT to EE?
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-06-2023 09:08 AM
Hi James
The really annoying thing is I wasn't switching provider at all.
I have resolved my BT landline problem, when I renewed they switched me to digital and I had to connect my phone base to the BT hub. Now working.
My EE mobile issue is really annoying as i've been with Orange/EE for around 22 years. I renewed my SIM contract for 2 sims and said as my devices were 5G i should have 5G sims. They said they would send them.
Then a couple of days ago my devices stopped working, when I phoned EE I was told EE had activated the sims even though they were in transit. When I finally got through yesterday after being on hold for 45 mins they told me I had made a second request for new sims so they sent them again and are now due today.
To be honest I'm not impressed.
Pete
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-06-2023 09:29 AM
I'm sorry to hear your new SIMs were activated before they arrived @Technomage
Hopefully they'll be with you soon.
James
