Removing a device

[James-92]

Good morning,

I noticed on my current monthly bill which is £20 per month. I am being charged with another device/number which was from a two year contract that has finished now. £16.02 How can I remove this number/device?

Kind regards

James

[XRaySpeX · Accepted solution]

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount after 3 months. You may always choose to upgrade your contract to a cheaper SIM-Only contract.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.

[James-92]

Hey @XRaySpeX 

Thanks for your reply, I will check this out and see what I can do, have a great day!

Kind regards

James

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.