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Re: Unable to see any billing or statements

Ashleolucky
Investigator
Investigator

‎06-11-2025 07:30 PM

Yes exactly the same issue and I’ve changed bill 2 weeks ago now I’ve paid for the phone 

0 Helpful
3 REPLIES 3
Ashleolucky
Investigator
Investigator

‎06-11-2025 07:36 PM

I’ve been trying for two weeks but can’t  see it.

0 Helpful
Ashleolucky
Investigator
Investigator

‎06-11-2025 07:37 PM

  • No error just there is nowhere to access it it just says my last bill was £67
0 Helpful
Katie_B
EE Community Support Team
In response to Ashleolucky

‎07-11-2025 08:24 AM

Hi @Ashleolucky. 

Are you able to try logging in to your account online to see if your bill is viewable here rather than the app?

Do you have the latest version of the app?

It may be worth checking your account is set up as Bill Payer rather than a User. 

You can find this setting within your EE account online. 

Katie