Went into ee store merryhill march 2022 to upgrade my phone (£89 full works plan) on upgrading my phone I was given a Ess device 4g. I was told it was free. On getting my first bill I noticed a extra £11.40 on my bill . Contacted store and was told it would rectify itself on my next bill. Got my second bill & the £11.40 is still being charged.contacted store another 3 times by phone and have also gone to store only too be told I agreed to item. I only signed to upgrade my phone , when I checked my paper contract I found fixed to the back a consumer-additional line contract (24 months) this direct debit did not contain my signature. This was the first time I had seen this as It was not shown to me on the tablet in store hence no signature. Re contacted store and without them saying it I was basically told I was not telling the truth and it was a glitch ☹️
