Re: Lost my phone

JackieB11
Explorer

Hi Chris,

                    If you are on a SIM only contract and lose your phone, will the new phone that you buy need to have a different phone number? Also will you need to keep paying on the contract for the previous SIM and also take out and pay on a new contract for the new SIM? 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Your charges are associated with your mobile number, not with an individual SIM. Your existing SIM is blocked when reported lost/stolen, and a replacement SIM issued that is tied to your existing number.

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3 REPLIES 3
Katie_B
EE Community Support Team

Hello @JackieB11

If you loose your SIM you can request a replacement SIM over the phone, online or by visiting your local EE Store with photo ID. 

The replacement SIM will have the same number once activated. 

Katie 🙂

Thanks Katie. If I lost a SIM would I still need to pay for it to the end of the contract as well as paying again for the new SIM? 

bristolian
EE Community Star
EE Community Star

Your charges are associated with your mobile number, not with an individual SIM. Your existing SIM is blocked when reported lost/stolen, and a replacement SIM issued that is tied to your existing number.