Re: Live chat with EE

spicebenice3 · ‎05-05-2023

Hi was hoping to get some answers to why I am paying the amount as I was told my 18 month contract wouldn’t exceed £36.00 and now it’s £41.18 p which is unacceptable

XRaySpeX · ‎05-05-2023

@spicebenice3 : Like all EE plans it has been subject to the annual CPI + 3.9% = 14.4% price rise as per your contract - see Price changes 2023 . It fits exactly.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

spicebenice3 · ‎05-05-2023

Hello is there anybody there

Katie_B · ‎05-05-2023

Hello @spicebenice3.

Welcome to the community.

Have you been able to view your bill?

Could the increase be down to the CPI increase?

Speak soon,

Katie

XRaySpeX · ‎05-05-2023

@spicebenice3 : Like all EE plans it has been subject to the annual CPI + 3.9% = 14.4% price rise as per your contract - see Price changes 2023 . It fits exactly.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP