How do I switch to paperless billing

[bumbulls]

Is there no way to switch to paperless bill online? My letter from EE says I can. 

[Leanne_T]

Morning @sean607

Thanks for coming to the community. 

If you get in touch with our Mobile Care team, they will be happy to help with your itemised billing. 

Thanks. 

Leanne.

[davidvaughan]

Hi James,

Let's stop pretending. We all know that it's very difficult to switch to paperless because it doesn't suit EE for us to do that.

[psychlist]

After spending 20 mins unsuccessfully trying to switch to paperless billing through my account I tried the mobile care team where it was a further 30 mins before they were able to make my billing paperless. Clearly this is unacceptable - it should take 2 mins online. I suspect ee don't want to lose the considerable income they get from customers having itemised bills.  

[Leanne_T]

Hi @psychlist

Thanks for the feedback and for calling us to get the paper bills removed from your account. 

Leanne.

[timc4]

My EE goes further, saying that this add-on (paperless billing) cannot be removed. It has to be just a money-making directive when the ethical and moral position is to make this a one click request.

[XRaySpeX]

@timc4 : What's the problem? Paperless billing is free! It's itemised billing that costs you each month.

[Wealdstone72]

I want to go paper less

[James_B]

Hi @Wealdstone72,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to cancel your paper billing if you get in touch.

James

[IvanJ]

If only this were true. I spent  40 mins talking to one of your team who appeared to have no idea of how do do this. I was promised a call back, but still waiting. I live in hope but am not holding my breath.

[Chris_B]

@IvanJ   That’s how I stopped paper billing years ago and it took minutes to change.    Perhaps call again as this shouldn’t require a call back from customer services