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Re: How do I switch to paperless billing

bumbulls
Investigator
Investigator

‎26-01-2021 05:40 PM

Is there no way to switch to paperless bill online? My letter from EE says I can. 

56 REPLIES 56
Christopher_G
EE Community Support Team
In response to bumbulls

‎27-02-2021 07:15 AM

Hi @bumbulls

 

Could you blank out the personal information before uploading please?


Chris

0 Helpful
bumbulls
Investigator
Investigator
In response to Christopher_G

‎27-02-2021 12:19 PM

Here is a snap of the second letter received from EE clearly stating  I can change to paperless billing online via myEEDSC_2238.JPG

James_B
EE Community Manager
EE Community Manager
In response to bumbulls

‎27-02-2021 01:03 PM

Hi @bumbulls,

 

The letter is to advise that if you switch to online bills, you can view them in My EE, not that you can make the change in My EE.

 

I'm sorry for any confusion caused.

 

James

0 Helpful
Hereward
Visitor
In response to James_B

‎18-03-2021 07:37 PM

I don't understand why switching to paperless billing can't be done online. Il

Leanne_T
EE Community Support Team
In response to Hereward

‎19-03-2021 07:53 AM - edited ‎19-03-2021 07:54 AM

Hi @Hereward

 

Thanks for coming to the community. 

 

If you would like to stop paper bills being sent to you, please get in touch with our Mobile Care team they can update your account.

 

Thanks.

 

Leanne.

0 Helpful
hoarwithy
Investigator
Investigator
In response to Leanne_T

‎27-03-2021 04:18 PM

@Leanne_T See below:New look bill.PNG

hoarwithy
Investigator
Investigator
In response to Leanne_T

‎27-03-2021 04:23 PM

@Leanne_T see below - Your web site says don't call 150 unless it's urgent as you're very busy so please can we have the link offered in the cover letter.

Thx 

New look bill.PNG

Christopher_G
EE Community Support Team
In response to hoarwithy

‎28-03-2021 03:39 PM

Hi @hoarwithy 

 

I can't find any way to do it in the My EE account.


Chris

0 Helpful
Seema2
Explorer

‎03-04-2021 11:34 AM

Go to 150 and end up where you 'wish to close the account' - they answer quicker.

The reason why they make this so hard is that there is a £2.50 monthly charge - quite a lucrative income stream!

 

Really poor.

hoarwithy
Investigator
Investigator
In response to Seema2

‎05-04-2021 12:16 PM

I agree it is really poor, but my point was that for the last three bills there has been this cover letter saying how our bills have a new look, and including the statement that we "can switch to receive all future bills online at My EE." That's a direct quote and it doesn't seem to bear any resemblance to actual fact.

 

I live in a low signal and cannot make calls readily from home, so dialling 150 is not a realistic option for me. I really don't need a three page paper bill telling me I've not exceeded my allowance, especially when they text me if I'm getting close to my limits anyway.

 

Come on EE, get it sorted, with a prominent link from the bills page.