Google play refund

[Ma179]

I have always been charged extra money by EE unknowingly that my child has been purchasing google apps not until I was charged a huge amount of 297 in the month of may 2025. I really need a refund. 

[Ma179]

I have tried to contact google play several times but I have failed to connect with them. I really need the money back. Thanks 

[XRaySpeX · Accepted solution]

@Ma179 : You'll need to take that up with Google Play.

[Ma179]

I have tried several times but I can not find that amount in my purchase list 

[Ali_A]

@Ma179 

Do you possibly have another Google account that is also set to bill through EE? 

You may need to contact Google directly or help with identifying which google account the purchases were made on. 

Ali 

[Tinkykins]

I have exactly the same problem. I've never authorised any other payment to go through EE. My daughter has topped up the same amount on Google play. I've checked her phone and there is no authorisation to charge Google play, yet it has been added to my account. She has learning difficulties and does not understand the concept of authorising payments

 Did you get anywhere with Google play?