Extra Charges

[Alber55]

Hi Leanne, I’ve just found extra charges on a forthcoming bill and I can’t find why. Can you help?

[Leanne_T]

Hi @Alber55

Thanks for coming here. 

If you log into your My EE account online and select Menu > Bills and Payments, do you see the extra charges? 

Leanne.

[Alber55]

Hi Leanne,
I did all this and it showed extra charges amount but no detail. There’s an error message every time I select out of plan data.
I did a bit of investigation and I had believed that my plan covered EU use….but I was looking at my other older (contract pre July 21) number.
I’ve now sorted EU ROAMING PASS and I’m sure it’s sorted now.

Thanks

Sent from my iPhone

[Christopher_G]

That's great, thanks for letting us know, @Alber55.

Chris

[nadaley]

Hi.

On my last two bills there have been unfamiliar extra charges. One was 15p and one is £10. I can’t find a code to try and identify this - it’s unusual for me to spend anything outside my allowance so I’d like to clarify what they are. Could you help me understand how to do this please? 

[James_B]

Hi @nadaley,

Welcome to the EE Community. 🙂

What are the charges listed as on your bill?

James

[nadaley]

It says ‘services from other companies’ but I can’t think what they could be and I can’t see where I’d find out more about them 

[James_B]

Hi @nadaley,

Is there a company name or reference number listed?

James

[Alber55]

No, just ‘additional charges’, but I did find out that it was £2/day roaming that I hadn’t expected as I thought both my phones were ‘Free to Roam’ contracts 🤣

Sent from my iPhone

[XRaySpeX]

@nadaley : Re: the 15p charge: Did you send a text to a 5 or 6 digit shortcode? These are chargeable.