BAN spend?

[Den123]

yes i was just trying to upgrade and thay said to me  i got a ban spend how can that be as was going to upgrade on line but nothing happend and that told me to ring billing so i will do tommorw as i  need to know what's going on  is this normal 

[Matt_124 · Accepted solution]

Its not a "ban" on spend or something that you 'get', BAN (Billing Account Number) Spend is the maximum amount of spend allowed on a monthly basis and is individual to each account.

Every account has one, but for some accounts it can be lower than others dependent on a variety of factors.

Your best bet is to get in touch with the billing team and they will have a look at if this can be reviewed.

[Den123]

i defo will thanks for your help matt