20-05-2026 01:29 PM
Cwn i pay my bill on the 13th becwuse ihv had personwl pronlemss
20-05-2026 01:37 PM
@Merv6 You can change the billing date via your online account. If you’re already received a bill you can’t change it for this bill it will change on the next billing cycle.
20-05-2026 01:39 PM
I have mentel health and dont know ho2 to get into my account .sorry
20-05-2026 02:10 PM
If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill
20-05-2026 03:40 PM
Hi @Merv6
Thanks for coming to the community.
If you get in touch with our mobile guides, as @XRaySpeX has advised the team will be happy to help you with the payments and see what options are available.
Our Problems Paying Your Bill and Available Help page has full details and further support options.
Thanks.
Leanne.