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Proof of Usage

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Bipanshu
Investigator
Investigator

‎06-12-2023 03:12 PM - edited ‎06-12-2023 03:52 PM

Hello,

My phone was stolen and I have a sim-only contract, I need a proof of usage and I have been told that that cannot be provided because the device isn't bought by EE. I have been contacting for a week and been strung along. Other people on this forum have had the same request and have been provided with the proof of usage. @Christopher_G and @Katie_B have helped others on the forum with this issue. I have already made multiple calls and failed to receive proof of usage. How can it be that I pay a monthly bill yet there is no letter confirming that I use your services?

12 REPLIES 12
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Linzi_H
EE Community Support Team
In response to Ronak194

‎07-01-2025 12:16 PM

Hi @Ronak194 
Welcome to the Community.

I know you'll be keen to get this sorted out. Did the team give a reason as to why they are unable to provide a proof of usage? Our Customer Service team would normally supply this by email at your request.

Linzi 

0 Helpful
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riyanahar
Visitor

‎25-02-2025 09:58 PM

Hi team,

i need a proof of usage as soon as possible 

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Linzi_H
EE Community Support Team
In response to riyanahar

‎26-02-2025 08:08 AM

Hi @riyanahar 

Welcome to the Community. 

If you contact our team directly they will be able to help arrange this.

Linzi 

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