Proof of Birring

[Hasamjan501]

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring.

Guide me please what should I do now.

Many thanks. 

[Northerner]

Hi @Hasamjan501 

Did you use the mobile on EE network. Did you report your device and sim aas lost and stolen to EE.

Can your mobile insurance not bar the device. 

Thanks 

[Hasamjan501]

Yes I did report it in the store.
But I didn't report about the sim as it was in my other phone.
Thank you.

[Katie_B]

Hello @Hasamjan501. 

Thanks for getting back to us. 

Do you require proof of blacklisting?

Was there a reason why our customer care team could not provide you with is?

Speak soon, 

Katie

[Hasamjan501]

Yes please. I do need that proof of barring.
They just didn't give me any reason that why are they not providing it.
They provide the proof of usage and purchase.
Thank you.

[Katie_B]

Did you purchase your phone direct with EE @Hasamjan501?

Katie

[Hasamjan501]

I did purchase it with ee on Contract.

[Katie_B]

Thanks for confirming @Hasamjan501. 

I would recommend getting back in touch. 

This is something our customer care team should be able to provide. 

Katie

[Hasamjan501]

How could I make my contact with them.
Thank you.

[Northerner]

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@Hasamjan501 wrote:

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring.

Guide me please what should I do now.

Many thanks. 

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Call 150 from your EE sim. 

The issue here is the phone usage with the device which it seems was not used from what you are saying, rather the EE sim was used in another device.