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Problems

Oleksandr25
Explorer

‎08-11-2022 07:47 AM

I was charged twice, the website does not show how many minutes, SMS and megabytes I have now?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎08-11-2022 07:50 AM

Hi @Oleksandr25 

Text BA to 150. What does it say?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Oleksandr25
Explorer
In response to Northerner

‎08-11-2022 07:55 AM

says that I have minutes, SMS and megabytes. But they took money from me twice, write that the package is for 30 days 

0 Helpful
Jon_K
Former EE Employee
In response to Oleksandr25

‎08-11-2022 10:02 AM

Sorry to hear this, @Oleksandr25.

I'd recommend getting in touch with our Customer Care team so they can check your account and see how this has happened.

Jon