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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60268 Views
  • 69 replies
  • 14 Helpful

Roaming

I am currently abroad and using roaming.  If I phone the UK from Greece will I be charged for the call as I have unlimited calls package? 

SidonieX by • Explorer
  • 379 Views
  • 1 replies
  • 0 Helpful

Resolved! I am trying to upgrade.

I am trying to upgrade. I currently get a 20% perks discount but it is not allowing me upgrade with this discount. I currently have 3 lines on my contract and have been a customer for almost 8 years so would expect some kind of discount.

Can I make changes to my account mid contract?

I've found out that as a BT broadband customer I am entitled to discount on my EE monthly payment. And I want to know if my contract can be changed now, mid contract or do I have to wait until the contract ends to change it.

HUGH4 by • Investigator
  • 405 Views
  • 2 replies
  • 0 Helpful

First Pay Bill

 I just recently pre-ordered an Iphind 14 promax and was advised that it will arrived in 28 days or less. Just wanna ask, when will be the billing start? The moment I receieved the item or the moment my order is confirmed but I havent recieved my ord...

jddiasnes by • Contributor
  • 442 Views
  • 4 replies
  • 1 Helpful

bill very important

hello i am new here !! I have a problem, whith my bill...I have a new contract from February, but i don t pay nothing..i don't know why?maybe it's a promotioni have this plan Full FIbre Max 500 without landline/ 24 month contract / monthly payment.I ...

Upgraded contract.

I’ve just upgraded and my bill is massively high. I’ve been billed £102 per month???? Also I’m being charged for double the amount of data I agreed in my upgrade. Can you please help? 

Late payment charge

@ Got a late charge couldnt afford to pay at the time, then got a late charge on the late charge, anyway had to pay as they suspended my account, been here for years, now have new bill with late charges lol **bleep**, no more ee for me or my husband 

My order hasn’t updated

I placed an order/add on to my account and paid the upfront cost of £20 but I’ve still not had any other updates bar the one to say my order has been placed! What is going on ?? Anyone know  thanks in advance 

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