Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem with paying bill - please help

chazychaz20
Contributor
Contributor

‎11-07-2022 06:26 AM

Hi

 

on each 8th i git new bill to pay - 140£

last month bill i couldnt pay and new one i cant pay neither. Now i chat with one off EE stuff and arange payment on 22/07/2022. I said i will pay both bills - 280£

now , my situation is still bad, i cant afford to pay

 

i dont use those numbers , i took contracts 6-7 months ago as i was thinking to expande my work and i honna need it

 

one off number wasnt use at all - now whats happening on world / bills / etc im struggling to pay it

 

can i put on hold contract for 2-3 months ? I cant call ee as im almost deaf and the options that they probide for deaf people are not enough for me

 

can someone please help me what to do ?

 

i was thinking when my contracts will go to collection agency to make some dill with them - dont know what to do 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎11-07-2022 07:28 AM - edited ‎11-07-2022 07:30 AM

@chazychaz20   Not using a number doesn’t mean you can get out of paying.

 

  But if your struggling to pay your monthly bill you have to call customer services and explain the situation the longer you leave this the more it will effect you.  

 Please see THIS on how you can call customer service. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
chazychaz20
Contributor
Contributor
In response to Chris_B

‎11-07-2022 07:46 AM

I did not wrote that i dont want to pay …. 

i cant call ee costumer service as im deaf

 

whats happening when u will not pay bill ? They selling your contract to agency like lowell ?

 

what agency ee using ? Lowell ?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to chazychaz20

‎11-07-2022 08:24 AM

@chazychaz20   Did you click the link I provided?  

 EE will eventually give this to a debt collection company and they will add their own fee to this outstanding charge.  So you’ll pay more than the contract cost.     This will also effect your credit rating. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager
In response to chazychaz20

‎11-07-2022 09:12 AM

Hi @chazychaz20,

 

We’re sorry you might be having trouble paying your bill – we understand your circumstances can change.

If you’re struggling to pay your bill, it’s important you let us know as soon as possible so we can support you and come up with a solution to potentially make your payments more manageable.

 

Please see Hearing Support for help with contacting Customer Care, including information on using the Next Generation Text Service to get in touch.

 

Hope this helps.

 

James