(Please enter a Valid Billing Account Number)

[123-123-456-987]

Trying to link my mobile EE with my Home broadband EE. Keep getting this whenever I enter the account number. Any suggestions?

[learly]

Thanks for the suggestion. Assuming it's my Broadband account number. I did try using the direct debit bank  account number but that came up with the same error message.

[learly]

Well, when I've spoken to the support team, they've failed to resolve the issue saying there's something wrong when the accounts are cross-checked ...

[Leanne_T]

Hi @learly 

I am sorry to hear this. 

Have the team raised a support ticket to get this investigated? 

Leanne.

[learly]

Hi Leanne

I don't know - the last person I spoke to said they would look into it ...

[Leanne_T]

I see @learly 

If you would like an update and discuss this further, please call us again and the team can check this for you. 

Leanne.