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Phone trade in, in store, but no word of anything since

Nattyp
Visitor

‎07-05-2023 09:41 AM

I'm a new customer and started my contract around end of April. I traded in my note 20 ultra for the s23 while I was in the store. They told me in store they have sent the phone off for processing and it should be mentioned on my contract/bill and a discount should be auto taken off my bill but I haven't heard anything as of yet. Is there anyway else to check this?

Regards 

Nathan 

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎07-05-2023 10:33 AM

Hi @Nattyp 

Have you spoken to the store? 

If not try EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.