Phone cut off

[Rocketgob]

My phone got cut off yesterday and yet my bill is due 23rd Dec - have paid yesterday via the web (come out of the bank) and it’s still cut off and saying I haven’t paid on the app.  Tried to log in to my account on the website but it’s showing an error?

[Chris_B]

 @Rocketgob  if you’ve now paid your bill, it’ll take up to 24 hours before you get to work in service again  

[Rocketgob]

It’s now over 24 hours and still cut off and still says bill overdue 

[Michael_D]

Hi @Rocketgob 

If it has been more than 24 hours, I would recommend speaking to our billing guides from another phone so they can have a look at your account and see what is happening.

Michael