Phone bill

[Amypope157]

Hi, 

Ive just checked my phone plan and I pay for 5g but I never get 5g as my phone is quite old.

Would you possibly be able to take this off and decrease the monthly price as I don’t use it?

I’ll look forward to hearing from you. 

Kind regards, 

Amy Pope

[XRaySpeX]

You don't pay any extra for 5G. All EE SIMs will work on whichever 'G' is compatible with your phone & with the signal in the vicinity.

Which phone have you?

[bristolian]

Out of interest, what makes you think you pay separately for 5G? As per the previous reply, there has never been a separate charge, and EE's T&Cs specifically allow for access to whichever radio technologies are available.

[XRaySpeX]

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@bristolian wrote:

there has never been a separate charge

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No, but in the past there were 4G SIM plans & 5G SIM plans priced differently.

[bristolian]

Indeed so, but my point to the user is that there has never been a separate itemised charge - hence my curiousity as to what makes them think they are being charged specifically for 5G access.

[XRaySpeX]

@bristolian : OP never mentioned 'itemised'. I believe OP just means 5G is 1 of the features of her plan.