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Paying final bill

Confused14
Visitor

Finished my contract and moved to a new provider but have kept my number. My online account has been closed and I want to pay my final bill. Trying to do it on the same automated service you get directed to no matter what number you try. Obviously doesn’t recognise my number anymore, can’t pay by text and can’t access my old account to see what my account number is to pay via online bank. Any suggestions? Anyone would think EE don’t want me to pay it - never known paying a bill to be so difficult! Is there a phone number where an actual person answers to help?

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @Confused14

 

Welcome to the community.

 

Did you pay by Direct Debit throughout your contract? Do you know how much the bill amount is?

 

Chris

Rosiea12
Investigator
Investigator

This happened to me. Did you find out how to do this?? 

Leanne_T
EE Community Support Team

Hi @Rosiea12

Thanks for coming here. 

You can call us on 0800 956 6000 and the team will be happy to help. 

Leanne.