10-06-2022 11:18 AM
Finished my contract and moved to a new provider but have kept my number. My online account has been closed and I want to pay my final bill. Trying to do it on the same automated service you get directed to no matter what number you try. Obviously doesn’t recognise my number anymore, can’t pay by text and can’t access my old account to see what my account number is to pay via online bank. Any suggestions? Anyone would think EE don’t want me to pay it - never known paying a bill to be so difficult! Is there a phone number where an actual person answers to help?
10-06-2022 12:00 PM
Hi @Confused14
Welcome to the community.
Did you pay by Direct Debit throughout your contract? Do you know how much the bill amount is?
Chris
28-11-2022 05:57 PM
This happened to me. Did you find out how to do this??
29-11-2022 07:54 AM
Hi @Rosiea12
Thanks for coming here.
You can call us on 0800 956 6000 and the team will be happy to help.
Leanne.