Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bounce Games

There are weekly charges on my account from Bounce Games and I have been trying to stop them for ages. I have spoken to EE Customer Services who say they can't do anything and I need to speak to Apple. So far Apple haven't been able to help. The on...

Change contract holder

I have used ee number (PAYG) since October 2021. Unfortunately, my phone was stolen last week and I went to the nearest ee branch to get a replacement sim. They gave me a monthly plan for 1 year contract instead of PAYG that I requested. The problem ...

Bill payment question

I had the money for my bill in my account and then I got a text from my bank saying insufficient funds which there wasn't. Checked my account today and money was taken out for my bill and then put back in... Now I'm unsure if my bill was paid.I don't...

bill on line

PLEASE SEND MY MONTHLY BILL ON MY E-MAIL ADDRESS [Mod edit: Please do not post your email address in this public forum. Thanks]

Bill payment gone through twice

I tried paying my bill online and got an error message, then tried again and it went through. When checking my bank account it shows the payment has gone through twice. How can I get this sorted ASAP because I need that 2nd payment back to pay other ...

promises

after months of being fobbed of and promising to sort it out still not sort phone calls visits to store/franchises just a total waist to my time nobody’s interested in correcting the issues that r nothing to do with me but the debit is still taken ag...

How do I check the status of my cancellation ?

I have cancelled my SIM only deal within the 14 days cooling off period after my phone was stolen. How can I check the status of this cancellation? As my SIM card is still receiving text messages so it is obviously still working and doesn’t appear to...

When will I start pay my phone bills

I wanna the date I’ll start paying my phone bills

Questions about buying 'call from anywhere' add-on

I'm currently in China and need to receive calls from the UK. I saw there was an add-on named 'call from anywhere'. I am curious whether the 60 minutes in this package can include the minutes of calls I receive from the UK so that I don't have to pay...

Resolved! Help with bill

Hi I need to discuss my account with someone please