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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59557 Views
  • 69 replies
  • 14 Helpful

Chargeable SMS Advice

I have a £5 spend cap set, recently I entered a TV competition by SMS, there was £2 charge per entry, I made 4 entries during the September billing period, the entry total was £8 plus £0.60 (x4 £0.15 standard cost).The total billed was £8.60, should ...

Marus by • Contributor
  • 416 Views
  • 1 replies
  • 1 Helpful

Mobile contract

Hello,I have been paying a Contract for my daughters phone that actually finished several months ago. Am i entitled to a refund. thank you

Detailed call list

I’m trying to find my call list from a particular date 3 weeks ago. I have looked everywhere on myee. Where can I find it?

Anibk by • Visitor
  • 454 Views
  • 1 replies
  • 2 Helpful

Upgrade

So i rang EE this morning to upgrade my daughters phone to a SIM only package as she is coming out of contract they guy has stupidly upgraded my phone and NOT the phone i spoke to him about arrrrrr now on hold with so many different areas as they all...

AJJ-73 by • Investigator
  • 700 Views
  • 10 replies
  • 4 Helpful

Non Trade In charge - not received new phone

I recently upgraded to the iPhone 14 Pro Max on an Upgrade Anytime plan, but I have not yet received the new device because it is not in stock - which is fine, I'm happy to wait.However, I have received a text from EE stating that a £440 'Non Trade I...

Resolved! refunds

Hi. yes how do i get my refund changed from a credit on account to my bank card which the payment was originally taken from?Thank you

pgm671 by • Contributor
  • 495 Views
  • 1 replies
  • 2 Helpful

Resolved! PAC

Hi my contract ended in September but I continued to use my phone until I bought a new handset and a NON EE sim I got a PAC code from EE my question is will this automatically cancel with EE?

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