Pay credit into my account

oliveirafrancis · ‎14-02-2023

Hi,

I want EE to return the credit I have available in my EE account into my bank account and not to be used as credit to pay my broadband bill. What can I do to request this?

Thanks.

Schockwave · ‎14-02-2023

Hello @oliveirafrancis ,

Welcome to the community,

You will have to ring customer service, speak to billing on the broadband team, they may offer you a refund, if that is what you wish.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.