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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70659 Views
  • 72 replies
  • 15 Helpful

Spend cap

I want to up my spend cap but it’s saying I have two numbers on the account 

JAM04 by • Visitor
  • 478 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing

Hi how can I view my bill,I should be paying £20 a month with a restricted £30 and no higher

Elmo007 by • Visitor
  • 493 Views
  • 1 replies
  • 1 Helpful

Resolved! Over payment

Hi can someone please help me i paid 420.00 in my EE payment account by mistake it should have only been 25.00 pounds can you please send me back the 395.00 back to my card as it's my rent money I've been ill and my minds not right lately please can ...

12Onetwo by • Explorer
  • 690 Views
  • 2 replies
  • 2 Helpful

Cancel Sim Only

I have requested for my Sim Only Plan to be cancelled and for the line to be disconnected on a specific day many times and EE told me this was happening but clearly not as the line is still connected on the disconnection day and the plan is still sho...

JuliaBa by • Visitor
  • 16862 Views
  • 3 replies
  • 2 Helpful

Cancelled order but still received my items.

I ordered 2 items a from EE and cancelled them the next day on phone as I didn’t have a form of ID. Ee woman stated that the contract is cancelled, I then get a text from DPD an hour after stating ‘we are expecting you’re parcel from ee’i then called...

Sywmz by • Investigator
  • 2010 Views
  • 3 replies
  • 2 Helpful
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