Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15004 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25297 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51494 Views
  • 55 replies
  • 13 Helpful

Resolved! Paying my bill

I’m having some trouble trying to pay my bill. I think the app may be having some work done on it and it’s redirected me here If you could help me out that would be perfect Regards 

TraderTee by Investigator
  • 520 Views
  • 2 replies
  • 1 Helpful

Bill

Dear sir or Madame Can I beg you for help please  I dont have any money at the moment could you move my payment to anty 19 of January please  I will pay on 19 of January thank you.   [Mod edit: Please do not share personal details as your posts are v...

Tomas41 by Explorer
  • 254 Views
  • 2 replies
  • 1 Helpful

£100 cash back not paid?

When I upgraded I was told I would have £100 put into my bank account by 5th January.  Yet we are now 9th January and no sign of the money or information.  Odd. Who can I ask to help to look into this for me. Are calls recorded to back me up what the...

Resolved! Suspended bill paid

I paid my phone bill which was suspended and my services are still not working usually when this happens it works straight away 

12Karim by Visitor
  • 325 Views
  • 2 replies
  • 0 Helpful

Resolved! Bill

My first bill is round about 27th of January but I don't get paid till the 6th of everyone can you change by billing date?

Ragnar2 by Visitor
  • 424 Views
  • 1 replies
  • 1 Helpful