1st bill

[TPK22]

I have just received 1st bill showing that I am being charged from when I made order. I assumed it would be from date that I first use SIM. Any thoughts?

[Leanne_T]

Hi @TPK22 

Thanks for coming here. 

This would be from when the SIM card is dispatched, and you'll get your first phone bill around seven days after you join EE. 

Leanne.

[TPK22]

Hi Leanne,

I don't understand why I should  be charged  for a period when I've not received, installed or used the SIM. Joining isn't the same as using. I will pay for use, but this is effectively a joining fee.

[James_B]

Hi @TPK22,

Your SIM is connected to the network and ready to use as soon as it arrives.

If you've been charges for a period before you received the SIM, please get in touch with Customer Care.

Thanks

James