Part Charges on Bill after termination

SophieSpencer · ‎10-09-2022

So I've cancelled my contract 12 months early. I'm fully aware I'm going to have charged, but I want to make sure the charges are part of the process since 150 team as failed me before never updating another contract to payg. Downloading the bill doesn't help since the information about 'part charges' are so poorly explained and a Google search explained that it's an upgrade which would be the very opposite of what I want.

Chris_B · ‎10-09-2022

@SophieSpencer Providing you requested it to be changed to PAYG then it’ll be changed to PAYG.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Schockwave · ‎10-09-2022

@SophieSpencer We cannot answer your question here as this is not customer service, but a public forum with no access to accounts. You will have to ring customer service and they should be able to let you know.

Not sure why you were doing a Google search about your bill, how is that supposed to help give you an answer?

Have you received your bill yet? I would suggest taking another look at it, and if concerned ring customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Leanne_T · ‎10-09-2022

Hi @SophieSpencer

When did you request the contract to be cancelled?

Have you had a bill since you requested the contract to be cancelled?

Leanne.

SophieSpencer · ‎10-09-2022

I'm fully aware this is a public forum, and you don't have access to my account, thank you. What I was asking was if anyone is charged with a 'Part Changes' on their bills when you are cancelling an account, since the information I received about a 'Part charges' was basically nothing on my actual bill statement. I googled what 'part charges' actually are to find out usually it means upgrading which is definitely not what I want.

Obviously I will call customer service but so far after 4 calls of a 45 minute wait I'm no closer to leaving and really rather leave that to the last resort.

SophieSpencer · ‎10-09-2022

I requested it Thursday, bill came in today. I was told about the charges and final bill at the end of the month but I'm not sure what 'Part charges' is referring too.

SophieSpencer · ‎10-09-2022

Sorry, I should have explained that part a bit better. My request for PAYG was for a different contract that was ending. I had to call them as I've got two contracts and couldn't do it myself. Was told it would be changed by Tuesday but it never happened for some reason. Ended up going to another network and PAC coded it.

Schockwave · ‎10-09-2022

@SophieSpencer , I believe part charges are referring to the remainder of your contract, but it should show on the bill what the charges are, otherwise, as suggested ring customer service. It will also depend whether you have cancelled at the end of the month or half way through, I would have thought.

Thank you for the explanation update.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

SophieSpencer · ‎10-09-2022

I've checked on the website instead of the app and found a lot more information. The contract is still requested as ending which is great with a small explanation of part charges. I'm guessing cancelling is part of ' new plan' but the phone is still marked to end so I'm happy and the panic has settled. Thank for you help everyone.

Schockwave · ‎10-09-2022

@SophieSpencer , thank you for letting us know, glad you now have the information about part charges and that you are now happy and the panic has settled, you are welcome, that is what we are here for to help where possible.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.