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PAC number

Mother25
Contributor
Contributor

‎18-09-2022 11:11 AM

Good morning,

I have decided to close my contract with EE (The end date is 1/11/22)

If I request a PAC Number will that be sufficient to end the contract and fully close my account with EE please?  I've never done this before so I'm not sure how it works.  I read somewhere that accounts can be closed within 45 days of the end of contract date, but not sure if that applies to people who wish to leave EE or just for upgrades. 

Thank you 🙂 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎18-09-2022 11:22 AM

@Mother25   Its 30 days not 45, 45 is for upgrades.   
Once you give that PAC code to the other network and they process that number migration it will then close your EE account.   Do not stop your payment method with EE straight the way give it a month at least as you could be owed a refund or you might have a change for something else.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.