Hello @Maryannei26 ,
Welcome to the community,
Are you now eligible for an upgrade?
I would suggest ringing customer service and speaking to them, but you may do well to wait until Tuesday, as they could be very busy today and due to the funeral tomorrow, customer service will be closed for a couple of hours, but may be short staffed as well.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
