Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE sends letters saying I have an overdue amount, but….

Hello,EE has been sending me letters saying I have an overdue amount. I cancelled my contract a couple months after it finished. Anything I owed should have been taken by direct debit with my last bill. I rang customer service to have it paid off, bu...

Bills

Why hasn’t my bill gone down after the 24 month contract has finished?

Resolved! Payment

Hi

Add on sim only

Would like to speak to member of ee team. Sales

why doesn't it return to full access?

ID CORRELATION - ALREADY TRIED BOKU

I HAD A FITNESS SUBSCRIPTION FROM GOOGLE PAY THAT I PAID FOR THROUGH MY PHONE, IT WAS A 3 MONTH SUBSCRIPTION THAT I CANCELLED AND HAVE PROOF OF THIS BUT I AM CHARGED EVERY 3 MONTHS. I CAN SEE IT IS CANCELLED, I TRIED FINDING ID CORRELATION THROUGH BO...

Monthly charge higher than agreed

I ordered a new device online and it was meant to be delivered within 48 hours as there were no indications it was out of stock. It didn't arrive but that is not really an issue. Took around 8 to 10 days to de delivered The issue I have is that when...

Upgrades

Hi, I am not sure how the process works as just been with EE for a year.I normally when the new iPhone comes out I pre order every year and use to trade in my device. How does it work for EE? I will probs have about £650 left to pay. Do I pre order o...

My bill

Hi i am in turkey & have been connected to there wi-fi so why have you charged me extra charges

Cancel sim only

Hi all I recently added a SIM card to my wife’s phone and I can gift her data etc but since last Friday she can’t get a signal at her work place but her old provider she could . I have asked to cancel this contract as it’s within the 14day period but...