Overpayment

Reece971 · ‎16-09-2024

I tried to pay my contract early, but instead of it taking that money, it charged me again and kept it as overpayment, what does this mean? What’s happens with my money??

XRaySpeX · ‎16-09-2024

It will be used as credit against your future bills.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎16-09-2024

@Reece971 when you receive a bill it automatically starts the process to take the payment via direct debit even if you pay it manually. If you had paid before receiving the bill it’ll of use that instead and it wouldn’t have proceeded with the DD.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Reece971 · ‎16-09-2024

so if it’s in my credit, will I be able to pay it off with that instead of it coming out of my direct debit?

XRaySpeX · ‎16-09-2024

Yes, that's what will happen on your next bill. The DD will be auto reduced by the amount of credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP