Bill Overpayment

Dean_200165 · ‎08-01-2026

On 7th January I paid my mobile bill of which I paid 131.50£ or so I thought which was the amount required, however I checked my bank account and it says I have paid 350£ and EE have accepted it, how do I get the overpayment amount back. Do I need to contact EE Billing. Any help would be grateful.

bristolian · ‎08-01-2026

If you have a regular direct debit in-place, there's no need to make manual payments - if you do so after your monthly bill has been produced, this sort of scenario with double payments can happen.

The overpayment will remain on your account as a credit and count towards your next monthly bill, unless you contact EE-CS on 150 and request a cheque refund.

XRaySpeX · ‎08-01-2026

@bristolian wrote:
request a cheque refund.

A refund to your original method of payment.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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bristolian · ‎08-01-2026

@XRaySpeX wrote:
@bristolian wrote:
request a cheque refund.
A refund to your original method of payment.

Although the original method is the default, I'm fairly sure cheques can be requested - happy to be corrected by the staff team if that's changed since I last did.

As far as the OP is concerned, I'd imagine the bank refund is what they want anyway.