Over payment

Julianlr1
Investigator
Investigator

OMG this is so long winded

Ok my contract was up for renewal on the 23-1-24 however after being with you lot for over 30 years, I through its time for a change, so I went with another company which omg they are really good and less than half the price of what i was paying to you, just goes to show being with a mobile company as long as I had does not pay to do that, anyway like I said I left and EE took a final payment from my account on the 29-1-24 which I was expecting those not as much as you did seeing my contract with you ended on the 23-1-24 and the new people I started with on the same day so almost £50 for what

But anyway I'm sure you will come up with some odd reason why you have charged me this much, but now the 9-2-24 you have taken another payment of almost £40 WTFish I know its another word normally used but though I would really like to swear my head off about it, I'm not going to, so do I contact my bank fraud team to report you for theft and get my money back that way or are you going to put my moneny back in to my account, and don't think for one minute I will be calling you wasting my time and money on a call to you, you are in the wrong so you sort it out, Kind Regards Julian

11 REPLIES 11

You stated your payment comes out on 22nd of each month so your billing cycle will not be up to 21st.

Payment is always around 2 weeks after the bill is produced when the billing cycle ends.

So your comments are not adding up so I suggest you give EE a phone call and see what's going on.

 

There is no account access on here so no one will be able to state what is happening for definite.

 


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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Brendon H

"I got a message from EE".  ."taking payments from my account........"from the 22nd of each month"

It never ever went out until closer to the end of each month, I have all the statements to prove that

plus some statement where for some reason EE took twice in a month

If you are going on bill cycle as you say, every month for the last 30+ years "I got a message from EE" stating they would be taking payments from my account "from the 22nd of each month"

If EE was not so quick at deleting all my data from the my log in to EE account I would be able to show you, but that was deleted on the 23-1-24 oh look its that date again

Do you understand this word "FROM"