Over charging

[Seandouglas]

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean 

[coyote17]

Indeed. It has just happened to me £260 over the last 2 weeks. This is why it is so important NOT to set up a direct debit as it can land so many people into trouble without them even suspecting it.

[Seandouglas]

Hi coyote17

Just heads up make sure who ever you speak to emails/text with what they have agreed and get their name for your reference. Ta 

[coyote17]

Hi Sean,

Thanks for your reply. I searched because I thought I can't be the only one getting this weird billing. If you don't  mind me asking what did they offer you as compensation for the worry? It is just so I know was it fair and act accordingly. I have to call them tomorrow. Spent 45 min in a dreadful music queue till it went dead... ;(

[Seandouglas]

Hi coyote17 

Yes they offered £30 off next bill but haven’t checked it yet. But will follow up when it ready. It is obvious that the  bill is wrong when you have unlimited calls and texts and you see you have been charged £79 for 59 min call to UK mobile number. Stick to your guns and don’t accept anything less on comp. If needed ask them for comp as they won’t offer it. Ta 

[coyote17]

Thanks Sean!

That is why I asked. I am not greedy, I think it is fair compensation for our blood pressure going through the roof

. I must admit EE seem so much better than others in terms of customer service. 

Thanks for flagging up the issue, it will help many others like me  in knowing what's going on with crazy bills.

Cheers.

[AHarMan2]

@coyote17 

See here:

https://www.ispreview.co.uk/index.php/2024/10/ee-uk-overcharges-some-mobile-customers-by-hundreds-of...

As well as

https://www.ispreview.co.uk/talk/threads/ee-overcharging-customers-hundreds-of-%C2%A3s-on-bills-pote...