Out of contract

Kyls
Investigator
Investigator

‎08-01-2025 12:37 AM

Why am I still paying so much for my phone when I’m out of contract??? Someone needs to call me to make a change this is ridiculous 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-01-2025 02:17 AM

@Kyls : EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_S
EE Community Support Team

‎08-01-2025 10:22 AM

Hi @Kyls Some great advice there from @XRaySpeX 

Although we can't arrange a call back for you here in the Community, you can give us a call by dialling 150 from an EE phone or 07953 966 150 from any other phone, then one of our guides can look at upgrading you to a new phone, or look at changing you to a better value sim only plan.

Chris S

bristolian
EE Community Star
EE Community Star

‎08-01-2025 11:05 AM

If you are outside your minimum term, you are free to change to a SIM-only plan whenever you like.

Text messages are sent towards the end of your minimum term, advising of your options - changing plan is one of those.