Out of contract but still charged for my handset

[Crmck]

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was mostly apologies, no resolution. Has this happened to anyone else? Does this even sound right??

[ash12334]

You are definitely not spamming. The users seems to be benefiting from intimidating customers to drop their complaints. Keep following up your complaint.

[ash12334]

Please do not engaged with me or my complaints. 

[bristolian]

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@ash12334 wrote:

The end of a contract means the end of a contract; terms expire after that day.

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The end of a contract also means the end of services provided under that contract. In mobile terms, that means disconnection of service on your phone.

[Chris_B]

@ash12334   Yes.  It’s very clearly worded for you to understand and if it wasn’t you wouldn’t have others pointing out to you what happens at the minimum term of a contract.   Everyone telling you what happens at the minimum term date are customers of EE and understand the contract without any legal advice whatsoever,    Or put it more simply where in your contract does it state that the device cost will be removed once you reach the minimum term date.  

[Cyndercelli]

When signing up for my plan and in reading the contract the word usage both verbal and written reinforced my understanding of the contract. I clarified and identified with EE where their contract with me specifically reinforced differing understandings. In response to other comments I did thoroughly read my contract and based on both the conversation with the customer representative and the contract I reached what I believed to be an accurate understanding. I did not willfully decide to misunderstand or misinterpret. I did not simply choose not to read my contract. Having looked through my own TCs and the linked TCs within there is ample room for misinterpretation especially so by vulnerable communities and especially when combined with inaccurate verbal conversations. I would encourage anyone to consider those vulnerable communities and consider that customers in combination with verbal conversations with EE customer reps may have specific circumstances that are not clear cut. I would encourage anyone to not make assumptions when anyone within this forum will have case specific circumstances that will not be known to other forum membets apart from the customer and EE themselves. Let's be respectful and considerate.

[ash12334]

I managed to get full refund. I took the case to Cm Ombudsmen.

[ash12334]

Well, I got all my money back. You are here to put people off from following up their claims. What do you gain form EE for doing it so?

[garybs29]

I hope for your sake you're not breaking any confidentiality requirements there

[ee_user14]

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@ash12334 wrote:

I managed to get full refund. I took the case to Cm Ombudsmen.

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Do post up a copy, photo or scan of the judgment letter. It would make for interesting reading I'm sure.

[ash12334]

My advice is don't settle for less than what EE owes you. Take it to cm Ombudsmen and get your own hard earned money back