Out of contract but still charged for my handset

[Crmck]

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was mostly apologies, no resolution. Has this happened to anyone else? Does this even sound right??

[Cyndercelli]

Agreed. I had this same thing happen to me. I've left EE. My family has left EE. And I'm seeking advice from CAB. Regardless what's in the TCs the fact that this is legally enforceable shows how EE views their customers. 

[Chris_B]

@Cyndercelli   So you didn’t have a flex pay contract so you got billed accordingly to the contract.    A standard contract not a flex pay contract you’ll be billed for both the device and airtime until you upgrade.  The device doesn’t get removed from the payment because you got to the minimum term date.   It would have if you had a flex pay contract.  

You clearly didn’t read the contract T&Cs and that’s down to you to understand what happens at the minimum term. 

[Cyndercelli]

Have you seen my contract?

[Chris_B]

@Cyndercelli  I don’t have to because you have a standard type contract which you clearly didn’t understand or didn’t read and you thought that the device would be going to be taken off ,   That’s why you’re spamming this forum

[Cyndercelli]

I'm not spamming the forum. I've replied to two comments. I'm not sure why you're choosing that word usage. I did read my contract. Please don't make assumptions. You also aren't aware of my situation or case. 

[bristolian]

---

@Cyndercelli wrote:

It was described to me as flex pay. 

---

If you had a FlexPay plan, you would have had two separate & distinct contracts. Your costs would have reduced once element "2" below, ended.

1: A 30day notice rolling contract for airtime & usage

2: A fixed-term finance loan for your phone, which naturally ends once repaid.

You should always understand the terms of a contract you're entering into, otherwise you will encounter problems sooner or later.

[Chris_B]

@Cyndercelli   Because you pointing out “ the same happened to me”    It happened because you didn’t understand or read the contract you agreed too and what happens at the minimum term date.  Your assumption that the device cost will be remove at the minimum term was just that an assumption because you didn’t read or understand the contract that you agreed too.   Nothing was stopping you from upgrading to a cheaper sim not deal at the appropriate time frame but you chose not too.   While you may think it’s not right it’s clearly worded within the T&Cs and I’m going to say you didn’t read any of that or you would have known.     

You can get advise from who ever you choose too then first thing they’ll ask for is the contact that you agreed too so they can look over it.   They’ll will point out to you what happens at the minimum term date and that you agreed to the contract and what it stipulates.   Best of luck with trying to explain that you understood that contract and it’s T&Cs.