Out of contract but still charged for my handset

[Crmck]

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was mostly apologies, no resolution. Has this happened to anyone else? Does this even sound right??

[Chris_B]

@Crmck  Just saying YES when asked if you understand the terms and conditions is your fault because obviously you didn’t understand the T&Cs one bit.    

You’re not the first customer to assume that the device cost will be removed at the minimum term on an old style contract.   Your assumption isn’t the contract T&Cs.   

[Crmck]

Still rabbiting on? Thought this was over with.. so you finally agree that you’ll pay forever for a phone even though the time period you’ve agreed to is over? And you say it like that’s a proud thing to happen and be a part of… you and your cronies have finally got there by admitting it though, thank you. And you’re right, I didn’t understand that it’s an eternal cost, must have missed that part. You can go and help someone who can’t log in now

[Fantasminha2]

I'm also having the same problem with them. My 24-month contract has expired and they're still charging me the same amount. I feel robbed in such a situation. Ee you can use loopholes in the law to get extra money from your customers, but this is still morally wrong and done precisely to make a profit off your customer. I was going to continue as an Ee customer before, but after this situation I'm just going to wait the minimum time to finalise the contract and never buy anything from Ee again.

[Chris_B]

@Fantasminha2  So why haven’t you upgraded to a sim only.   Whether it’s morally wrong is irrelevant as it’s in the contract terms and conditions on what will happen at the minimum term date that you agreed to and you accepted those T&Cs when you took out the contract.      And it’s not done precisely to make a profit off the customer as the customer can always upgrade and it’s down to the customer to do this.    No point in shifting the blame when it’s down to you to do something about it and don’t. 

The newer flex tariff work exactly how you want them to once you’ve paid off your device, you’re just left with the airtime tariff.

[GeorgeJ]

hi yes maté exactly the same has happened to me, called EE they replied saying " no we can't reimburse you has i have been paying over 2/3 years out of mobile contract, But they said they will put me on a mobile data plan which is . EE essential  5gigabyte data plan or 5 gb essentials plan sim only 24 months costing me £52 a month was £13 a month what connn 

gonna call ombudsman 

[Chris_B]

@GeorgeJ  About what exactly not understanding the contract you agreed too and what happens at the minimum term. Did you read and understand the contract that you agreed too because at a guess you didn’t.  

As for 2-3 years did you never look at your account to see you could upgrade?  Because it would have been on there as you were out of the contract minimum term.  

 At the minimum term date it changed to a 30 day rolling contract and after 3 months you got a 10% discount on that price.   It’s down to you to upgrade even to a sim only as you were obviously happy still using that device.     

only now if you take out a flex tariff that once you pay off the handset are you left with the airtime contract contract price as it’s two contracts one for the device and one for the airtime. 

[AJAP]

They pulled the same scam on me. After my contract ended, they jacked up the price of my SIM without warning. I was paying £60 for both the SIM and handset, but once the contract was over, they started charging me £80 just for the SIM—an outright rip-off. When I called to challenge them, they were unapologetic and flat-out refused to refund the extra money. This is blatant daylight robbery. How are they even getting away with this? That money isn’t theirs—it’s theft, plain and simple. EE, shame on you. Your shady, unethical practices need to stop. Robbers.

[Rach_H]

Hi @AJAP 

Welcome to the Community!

When your contract is coming to an end we will send you a text to let you know about this, and you can also check this in your online account or the EE app. Were you able to log into this, as you can also view your bills there, and see why these were higher than expected.

Rach