Order refund

Leony13 · ‎19-04-2023

Hi. I have ordered sa device online, and paid £30. However, when i called EE to process my order, they advised me to go to a physical store. They processed a new order/request, therefore my initial order, which I already paid for, was cancelled. I paid another £30 at the store since it was a new order. How can I get a refund?

Northerner · ‎20-04-2023

Hi @Leony13

You'll need to speak to EE CS on 150 directly about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎20-04-2023

Hi @Leony13

You'll need to speak to EE CS on 150 directly about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Katie_B · ‎20-04-2023

Hi @Leony13.

Welcome to the community.

Please follow the advice provided by @Northerner and give our customer care team a call on 150.

Katie