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Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop
Established Contributor
Established Contributor

‎24-04-2024 03:30 PM

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

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41 REPLIES 41
XRaySpeX
EE Community Star
EE Community Star

‎24-04-2024 03:45 PM

@Daipop : What are actually trying to do to get this error msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Daipop
Established Contributor
Established Contributor
In response to XRaySpeX

‎24-04-2024 03:59 PM

See what they actually have me subscribing to & the monthly cost?
Sent from my iPad
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XRaySpeX
EE Community Star
EE Community Star
In response to Daipop

‎24-04-2024 04:01 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Daipop
Established Contributor
Established Contributor
In response to XRaySpeX

‎24-04-2024 04:02 PM

Contract Monthly EE Simo Full works with BT

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XRaySpeX
EE Community Star
EE Community Star
In response to Daipop

‎24-04-2024 04:09 PM

Look in your online MyEE under Home > Plans & Subs > Plan Details.

For your BT contracts you'll need to look at your MyBT a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Daipop
Established Contributor
Established Contributor

‎25-04-2024 02:52 PM

Barbara from EE billing quickly resolved issue with mobile but can’t sort BT account ??? At least she was a very nice & efficient lady & it is progress i hope ???

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Daipop
Established Contributor
Established Contributor

‎26-04-2024 03:05 AM

Getting worse now Darius said all will be fine BUT just had a message saying “sorry you’ve decided to stop your Netflix pls see billing for future pricing of your plan ?” Unable to access billing ?? Useless !!

0 Helpful
Katie_B
EE Community Support Team
In response to Daipop

‎26-04-2024 07:27 AM

Hello @Daipop. 

Are you able to try accessing your billing this morning?

Katie

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Daipop
Established Contributor
Established Contributor
In response to Katie_B

‎26-04-2024 09:37 AM

Still the same Katie shows £69.95 paid which is grossly overcharged as changed to Simo from 17 March when handset subs ended - Barbara in billing submitted a credit & told me what my bills would be going forward & also promoted send to email me solutions but still waiting - can’t interrogate subscriptions as “ This service is not available right now?” It’s a RIP OFF Katie 🤪

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