Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

[Daipop]

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

[XRaySpeX]

@Daipop : What are actually trying to do to get this error msg?

[Daipop]

See what they actually have me subscribing to & the monthly cost?
Sent from my iPad

[XRaySpeX]

Are you on contract or PAYG?

[Daipop]

Contract Monthly EE Simo Full works with BT

[XRaySpeX]

Look in your online MyEE under Home > Plans & Subs > Plan Details.

For your BT contracts you'll need to look at your MyBT a/c.

[Daipop]

Barbara from EE billing quickly resolved issue with mobile but can’t sort BT account ??? At least she was a very nice & efficient lady & it is progress i hope ???

[Daipop]

Getting worse now Darius said all will be fine BUT just had a message saying “sorry you’ve decided to stop your Netflix pls see billing for future pricing of your plan ?” Unable to access billing ?? Useless !!

[Katie_B]

Hello @Daipop. 

Are you able to try accessing your billing this morning?

Katie

[Daipop]

Still the same Katie shows £69.95 paid which is grossly overcharged as changed to Simo from 17 March when handset subs ended - Barbara in billing submitted a credit & told me what my bills would be going forward & also promoted send to email me solutions but still waiting - can’t interrogate subscriptions as “ This service is not available right now?” It’s a RIP OFF Katie 🤪